Pika77 Privacy Policy – Malaysian Member Personal Data Protection

1. Introduction

Welcome to the pika77 website at pika77.onl. This Privacy Policy explains in detail how pika77 ("we", "our platform") collects, stores, processes, and protects your personal data ("you", "member") when you use our services.

Pika77 takes our responsibility to protect every member's privacy seriously. We understand that your trust is the foundation of a healthy relationship between members and the platform. To that end, we have established clear, transparent, and comprehensive policies to ensure your personal data is always handled with the utmost integrity and professionalism.

This Privacy Policy applies to all services offered by pika77, including the website, mobile app, and any other digital platforms operated under the pika77 brand. By registering an account or using any of our services, you are deemed to have read, understood, and agreed to the terms contained in this Privacy Policy.

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2. Personal Data We Collect

2.1 Data You Provide Directly

When you register an account, update your profile, or contact our support team, you may provide the following information:

• Full name as stated on official identification documents.
• Identity card number (MyKad) or passport number.
• Date of birth for age verification.
• Active email address used for official communications.
• Registered Malaysian mobile number.
• Bank account details for deposit and withdrawal purposes.
• KYC verification documents (ID card photo, selfie, or utility bill).

2.2 Automatically Collected Data

Every time you visit or use the pika77 platform, our systems automatically collect technical data for security and user experience improvement purposes:

Data Type	Example	Purpose
Device Data	Device type, OS, screen resolution	Display optimization
Network Data	IP address, ISP, approximate location	Security & fraud detection
Session Data	Login time, session duration, pages visited	Platform usage analytics
Game Data	Wagering records, wins, and losses	Legal compliance & verification
Financial Data	Deposit, withdrawal, and bonus history	Transaction processing & audit

2.3 Data from Third Parties

In certain situations, pika77 may receive information about you from trusted third parties, such as payment providers (FPX, Touch 'n Go, GrabPay) to verify transaction status, or from fraud prevention agencies to maintain platform security.

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3. Purpose of Data Collection and Processing

Pika77 only collects personal data that is necessary and uses it solely for legitimate purposes. Below is a complete list of our data processing purposes:

• Identity verification and KYC: Ensuring every member is a real individual aged 18 and above in accordance with legal requirements.
• Financial transaction processing: Processing deposits, withdrawals, and bonus payments securely and efficiently.
• Legal compliance: Meeting obligations under the PDPA 2010, Anti-Money Laundering Act (AMLA), and Malaysia's financial regulations.
• Security and fraud prevention: Detecting and blocking suspicious activity before it affects your account.
• Customer support: Handling enquiries, complaints, and disputes effectively.
• Platform communications: Sending you important notices, promotional updates, and security information.
• Service improvement: Analysing usage patterns to improve product quality and the member experience.
• Responsible Gaming: Monitoring wagering patterns to identify members who may need support.

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4. Data Sharing and Disclosure

4.1 Trusted Operating Partners

Pika77 may share your personal data with selected third parties to enable us to deliver better services. All such third parties are bound by strict data protection agreements and are only permitted to use your information for the specified purposes:

• Payment gateway providers (FPX, Touch 'n Go eWallet, GrabPay) for transaction processing.
• Licensed game software providers for delivering game content.
• Third-party identity verification companies for the KYC process.
• Cloud and IT infrastructure service providers responsible for secure hosting.
• Law firms or accountants where required for legal or audit purposes.

4.2 Disclosure to Authorities

Pika77 will disclose your personal data to the relevant authorities if we are legally required to do so by law, court order, or official directive from a Malaysian government agency. We will not disclose your information beyond what is required by such an order.

4.3 Data That Will Not Be Shared

We will never sell, rent, or disclose your personal data to third-party advertisers, marketing companies, or any party without a legitimate operational need. This is pika77's absolute commitment to every one of our members.

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5. Data Security and Protection Measures

Pika77 continuously invests in the latest security infrastructure to ensure your personal data is always protected. Key security measures we have implemented include:

• 256-bit SSL Encryption: All data communications between your device and our servers are protected with the strongest commercially available encryption.
• Data encryption at rest: Sensitive data stored in our databases is also encrypted using AES-256.
• Two-factor authentication (2FA): Available to all members to add an extra layer of protection to your account.
• 24/7 security monitoring: Our cybersecurity team monitors systems in real time to detect and respond to threats.
• Periodic penetration testing: Security assessments are conducted periodically by independent third-party experts.
• Internal access controls: Only authorised personnel may access personal data, and every access is logged for audit purposes.

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6. Cookies and Tracking Technologies

6.1 What Are Cookies?

Cookies are small text files stored on your device when you visit the pika77 website. They help us recognise you, remember your preferences, and deliver a more personalised and seamless experience while you use our platform.

6.2 Types of Cookies We Use

• Essential Cookies: Required for core platform functions such as login session management and security. These cookies cannot be disabled.
• Performance Cookies: Collecting information on how you use the platform to help us improve site speed and usability.
• Preference Cookies: Remembering your preferences such as language, region, and display settings to provide a more comfortable experience.
• Analytics Cookies: Enabling us to understand usage patterns in aggregate and make data-driven decisions to improve our services.

6.3 Managing Cookies

You can control and manage cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality or user experience of the pika77 platform. Some features such as auto-login and language preferences may not work properly without the appropriate cookies.

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7. International Data Transfers

In the course of its operations, pika77 may transfer your personal data to servers located outside Malaysia for processing or backup purposes. When such transfers occur, we ensure that:

• The recipient country or region has data protection standards equivalent to or higher than Malaysia.
• Data transfer agreements compliant with international standards have been signed with all receiving parties.
• The same level of technical protection applied in Malaysia is maintained at all times.

Pika77 will not transfer your personal data to any international third party without adequate protections and a legitimate purpose.

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8. Your Rights as a Data Subject

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data that we hold:

• Right of Access: You have the right to request a copy of the personal data we hold about you.
• Right to Rectification: You have the right to request that we correct any inaccurate or outdated data.
• Right to Erasure: You may request the deletion of your personal data under certain circumstances, subject to any legal obligations still in force.
• Right to Restrict Processing: In certain circumstances, you may request that we restrict the way we process your data.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes.
• Right to Data Portability: You may request that we transfer your data in a machine-readable format to you or a party you designate.

To submit any request relating to the rights above, please contact the pika77 privacy team via email or Live Chat. We will respond within 14 business days from the date the request is received.

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9. Data Retention Period

Pika77 retains your personal data only for as long as it is needed for the stated purposes or as required by law. Our general data retention schedule is as follows:

• Active account data: Retained for the duration of the active account period and 7 years after account closure for legal compliance purposes.
• Financial transaction records: Retained for a minimum of 7 years in accordance with AMLA and tax law requirements.
• KYC Documents: Retained for the duration of the active account period and 5 years after account closure.
• Security logs: Retained for 2 years for security investigation and audit purposes.
• Customer support records: Retained for 3 years from the date of last interaction.

Upon expiry of the applicable retention period, your personal data will be securely deleted or anonymised using methods that ensure it cannot be recovered.

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10. Amendments to the Privacy Policy

Pika77 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or technological developments. When we make significant amendments, we will:

• Displaying clear notices on the pika77 website homepage.
• Sending a notice to your registered email at least 7 days before any amendments take effect.
• Updating the "Last Updated" date at the top of this page.

Continued use of the pika77 platform after the effective date of any amendment will be considered your acceptance of the updated Privacy Policy. If you disagree with the changes made, you have the right to contact us and request the closure of your account.

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11. Contact Our Privacy Officer

If you have any questions, concerns, or wish to submit a request regarding your personal data, please contact the pika77 Privacy Officer through the following channels. We are committed to providing a prompt and helpful response.